Help Center

Find answers to common questions and troubleshooting tips

Getting Started

How do I start playing?

Simply visit our homepage, confirm you're 18 or older, and click on any game to start playing. No registration or download required.

Do I need to create an account?

No account is required. Your game progress is saved locally in your browser using localStorage technology.

What are Harbor Coins?

Harbor Coins are our virtual currency used for gameplay. They have no real-world value and cannot be exchanged for money. Everyone starts with 1,000 Harbor Coins.

Troubleshooting

The game won't load

Try refreshing your browser, clearing your cache, or using a different browser. Make sure JavaScript is enabled in your browser settings.

I lost my progress

Progress is stored in your browser's localStorage. If you cleared your browser data or switched browsers/devices, your progress may be reset. Always use the same browser for consistent progress tracking.

The site isn't displaying correctly

Ensure you're using a modern, updated browser. SnowKnotHarbor works best on the latest versions of Chrome, Firefox, Safari, and Edge.

Game-Specific Help

How does Harbor Poker work?

Harbor Poker is a five-card draw poker game. You're dealt five cards and can choose which to keep. The goal is to create the best possible poker hand.

How do I play Frost Slots?

Set your bet amount and spin the reels. Matching symbols on a payline results in a win. Check the paytable for winning combinations.

How does Anchor Roulette work?

Place your bets on numbers, colors, or groups, then spin the wheel. If the anchor lands on your selection, you win based on the odds of that bet type.

Still Need Help?

If you couldn't find the answer you were looking for, please check our FAQs page or contact our support team.